Terms of Service

Welcome to SADAH! The terms “we,” “us,” and “our” refer to SADAH. SADAH operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”).

Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services. Please read these Terms carefully, as they contain important information regarding your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not access or use our Services.

Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws or other statutory rights that cannot legally be waived.

1. Access and Account

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction of residence or have the necessary consent to use our Services.

To access or use our Services, including browsing our online store or purchasing products, you may be required to provide information such as your email address, billing details, payment information, and shipping address.

You represent and warrant that all information you provide is accurate, current, and complete and that you are authorized to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. You may not transfer, sell, assign, or license your account to another person without our written consent.

If you need assistance with your account, please contact us at **sadah.india@gmail.com** or 79-86445105.

2. Our Products

SADAH specializes in handmade and made-to-order products. Each piece is prepared with care and attention to detail.

We make reasonable efforts to display our products and their colors as accurately as possible. However, actual colors, textures, finishes, and appearances may vary depending on your device settings, screen resolution, lighting, and the handmade nature of our products.

Minor variations in handmade products may occur and are part of their individual character.

Product descriptions, images, prices, and availability may be updated from time to time. We reserve the right to modify or discontinue products, subject to applicable law and any orders already accepted.

If you have any questions about a product before placing an order, please contact us at **sadah.india@gmail.com**.

3. Orders

When you place an order through our website, you make an offer to purchase the selected products at the displayed prices and subject to these Terms of Service.

We reserve the right to accept or decline an order where permitted by applicable law. An order will be considered accepted once we confirm its acceptance. Payment must be successfully completed before an order can be processed, unless otherwise stated.

Please review your order details carefully before completing your purchase, including product selection, size, quantity, shipping address, and contact information.

As our products are handmade and made to order, cancellation requests are accepted only within 24 hours of placing the order, subject to our Cancellation Policy.

If we need to modify, decline, or cancel an order, we may contact you using the email address, billing address, or phone number provided at checkout. Any refund due will be handled in accordance with our applicable policies and the law.

All purchases are subject to our Shipping, Returns, Refunds & Cancellation Policy.

You confirm that purchases made through our website are for personal or household use and not for unauthorized commercial resale or export.

For order-related assistance, contact **sadah.india@gmail.com** or 79-86445105.

4. Prices and Billing

Product prices, discounts, and promotional offers may change without prior notice. The price applicable to your purchase will be the price displayed at the time your order is placed and will be reflected in your order confirmation.

Unless otherwise specified, shipping charges, applicable taxes, and other additional charges will be displayed during checkout where applicable.

Prices on our website may differ from prices offered by third-party sellers or other retail outlets.

Promotions may be subject to additional terms and conditions. If there is a conflict between promotional terms and these Terms of Service, the specific promotional terms will apply to the extent of the conflict.

You agree to provide accurate and complete billing, payment, and account information and to update such information when necessary.

By submitting your payment details, you confirm that you are authorized to use the selected payment method and agree to pay the applicable order amount, including shipping charges and taxes shown at checkout.

If you have questions about a charge or payment, please contact us at **sadah.india@gmail.com**.

5. Shipping and Delivery

Our products are handmade and made to order. Please allow up to 10 days for order preparation and dispatch.

The actual delivery time after dispatch may vary depending on your location, courier service, and other circumstances beyond our control.

Where available, shipment tracking details will be provided after dispatch.

All delivery timelines are estimates unless expressly stated otherwise. We will make reasonable efforts to dispatch orders within the stated preparation period but cannot guarantee delivery dates where delays are caused by courier services, weather conditions, logistical disruptions, or other circumstances beyond our reasonable control.

Please ensure that your shipping address and contact information are accurate at checkout. Delays caused by incorrect or incomplete details may affect delivery.

For more information, please refer to our Shipping, Returns, Refunds & Cancellation Policy.

For shipping-related queries, contact **sadah.india@gmail.com** or 79-86445105.

6. Intellectual Property

All content made available through our Services, including text, product descriptions, photographs, graphics, logos, designs, videos, and other materials, is owned by SADAH or its respective licensors and is protected by applicable intellectual property laws.

Purchasing a product does not transfer ownership of any intellectual property rights associated with that product, its design, or the content displayed on our website.

You may use our Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publish, display, sell, or otherwise exploit any website content without our prior written permission, except where permitted by applicable law.

All rights not expressly granted are reserved by SADAH or the applicable rights holder.

Unauthorized use of our trademarks, designs, images, or other intellectual property is prohibited.

For intellectual property-related inquiries, please contact **sadah.india@gmail.com**.

7. Optional Third-Party Tools

Our Services may provide access to tools or features operated by third parties. We do not necessarily monitor or control these tools.

Such tools are provided on an “as is” and “as available” basis, to the extent permitted by law. Your use of third-party tools is at your own discretion and subject to the terms and conditions of the relevant providers.

We may introduce new features, tools, or resources in the future. Such additions will form part of our Services and will be subject to these Terms of Service unless otherwise stated.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by SADAH.

We are not responsible for the content, accuracy, policies, products, or services provided by third parties. Accessing third-party websites is at your own risk, and you should review their applicable terms and privacy policies before engaging with them.

Questions or complaints concerning third-party products and services should generally be directed to the relevant third party.

If you have a concern about a link on our website, you may contact us at **sadah.india@gmail.com**.

9. Relationship with Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

Purchases made through our store are transactions between you and SADAH. Shopify provides the platform and related services but is not the seller of SADAH products.

To the extent permitted by applicable law, Shopify is not responsible for the products sold by SADAH or for disputes arising directly from purchases made from our store.

Nothing in this section excludes or limits any rights or liabilities that cannot be excluded or limited under applicable law.

10. Privacy Policy

Our Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, create an account, or place an order.

By using our Services, you acknowledge that your personal information may be processed in accordance with our Privacy Policy and the applicable policies of Shopify and other service providers involved in operating our store.

Information may be shared with payment processors, shipping partners, technology providers, and other service providers where necessary to process orders, provide our Services, maintain security, or comply with legal obligations.

Please review our Privacy Policy for further details about how personal information is handled.

For privacy-related questions or requests, contact **sadah.india@gmail.com**.

11. Feedback

If you submit reviews, comments, suggestions, ideas, or other feedback to us, you grant SADAH a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute that feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to submit such feedback and that your submission does not infringe the rights of any third party or violate applicable law.

You must not submit false, misleading, unlawful, abusive, defamatory, or otherwise objectionable content or content containing malicious software.

We reserve the right to moderate or remove feedback that violates these Terms or applicable law.

You remain responsible for the feedback you submit and its accuracy.

If you have concerns about content published on our website, contact **sadah.india@gmail.com**.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct such errors and update information where necessary, subject to applicable law.

If an error materially affects an order, we may contact you to discuss the appropriate resolution. Where an order is cancelled after payment has been collected, any refund required by applicable law will be provided.

For questions about an order or product listing, contact **sadah.india@gmail.com**.

13. Prohibited Uses

You may use our Services only for lawful purposes. You must not use our website:

• For any unlawful, fraudulent, or malicious purpose.
• To violate applicable laws or regulations.
• To infringe our intellectual property rights or the rights of others.
• To harass, threaten, abuse, defame, or harm any person.
• To submit false, misleading, or deceptive information.
• To distribute spam or unauthorized promotional material.
• To impersonate another person or misrepresent your identity.
• To interfere with the use, security, or operation of our Services.

You must also not:

• Upload or transmit viruses, malicious code, or other harmful material.
• Copy, reproduce, resell, or commercially exploit any portion of our Services without authorization.
• Collect or misuse the personal information of other users.
• Use unauthorized automated systems to access, scrape, or extract website content.
• Circumvent security measures or access restrictions implemented on our website.

We may suspend or terminate access to our Services where we reasonably believe a user has violated these Terms, subject to applicable law.

For concerns about misuse of our website, contact **sadah.india@gmail.com**.

14. Automated Agents

This section applies to software or services that autonomously or semi-autonomously access, use, or interact with our Services on behalf of a person or entity.

Automated agents may access or interact with our Services only where permitted by applicable law and our technical restrictions.

We may restrict automated access where necessary to protect our website, customers, intellectual property, and systems.

Where required, automated agents must identify themselves accurately, must not impersonate human users, and must not circumvent security controls, access restrictions, or other measures intended to manage automated activity.

We reserve the right to take reasonable measures to restrict unauthorized automated access, subject to applicable law.

15. Termination

We may suspend or terminate your access to our Services, in whole or in part, where permitted by law, including when we reasonably believe that you have violated these Terms or misused our Services.

Termination does not remove any payment obligations or other liabilities that arose before termination.

Provisions that by their nature should continue after termination, including those concerning intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, and other applicable provisions, will survive termination to the extent permitted by law.

If you have questions about access to our Services, contact **sadah.india@gmail.com**.

16. Disclaimer of Warranties

Information on our website is provided for general informational purposes. Although we make reasonable efforts to keep it accurate and current, we do not guarantee that all information will always be complete, accurate, or error-free.

Except as expressly stated by SADAH or required by applicable law, our Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim implied warranties or conditions relating to merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee uninterrupted, timely, secure, or error-free access to our Services.

Nothing in this section excludes any product guarantees, consumer rights, or statutory protections that cannot legally be excluded or limited.

For questions about our products or policies, contact **sadah.india@gmail.com**.

17. Limitation of Liability

To the fullest extent permitted by applicable law, SADAH and its representatives, service providers, contractors, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of our Services or products, including loss of profits, revenue, data, or business opportunities.

This limitation applies only to the extent such liability may lawfully be limited under applicable law.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, or restricts any non-waivable consumer rights you may have.

If you have a concern relating to a product or order, please contact **sadah.india@gmail.com** or 79-86445105 so we can review it.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SADAH and its relevant representatives, service providers, and affiliates from third-party claims, losses, or expenses arising directly from your unlawful use of our Services, your violation of these Terms, or your infringement of another party's rights.

This obligation applies only to the extent permitted by applicable law and does not override any non-waivable statutory rights or protections.

We will provide reasonable notice of any claim for which indemnification is sought, where required by law.

For questions about this section, contact **sadah.india@gmail.com**.

19. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

Nothing in these Terms limits any consumer protection rights or other legal rights that cannot be waived by contract.

20. Waiver and Entire Agreement

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms of Service, together with our Privacy Policy and other policies referenced herein, constitute the agreement governing your use of our Services, subject to applicable law.

They supersede prior versions of these Terms relating to the same subject matter.

Any ambiguity in the interpretation of these Terms will be resolved in accordance with applicable law.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may transfer or assign our rights and obligations in connection with a business restructuring, merger, acquisition, or transfer of business, subject to applicable law.

22. Governing Law

These Terms of Service will be governed by the laws applicable to SADAH's place of establishment, without prejudice to mandatory consumer protection laws that apply to you.

Any disputes will be subject to the jurisdiction of the competent courts, subject to applicable law and any mandatory rights you may have to bring proceedings in another competent jurisdiction.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

For questions regarding these Terms, please contact **sadah.india@gmail.com**.

23. Translations

These Terms of Service may be made available in languages other than English.

Where different language versions conflict, the English version will prevail to the extent permitted by applicable law, unless another version is legally required to prevail.

Any dispute concerning these Terms will be handled in accordance with applicable law and the requirements of the relevant jurisdiction.

24. Headings

The headings in these Terms are included for convenience only and do not affect the interpretation of any provision.

25. Electronic Communications

By using our Services or placing an order, you agree that we may communicate with you electronically regarding your account, orders, payments, shipping, returns, refunds, cancellations, and other service-related matters.

Such communications may be sent by email, through your account, or by notices posted on our website.

You are responsible for keeping your contact information accurate and up to date.

For assistance with order-related communications, contact **sadah.india@gmail.com** or 79-86445105.

26. Changes to Terms of Service

We may update or revise these Terms of Service from time to time by publishing the revised version on our website.

It is your responsibility to review this page periodically for updates. Where required by applicable law, we will notify you of material changes and specify when those changes take effect.

Your continued use of our Services after revised Terms are published constitutes acceptance of those changes to the extent permitted by law.

The latest version will be available on this page.

For questions about changes to our Terms of Service, contact **sadah.india@gmail.com**.

27. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, our products, or our Services, please contact us using the details below.

Business Name: SADAH India

Email: sadah.india@gmail.com

Phone: 79-86445105

For further information about shipping, returns, refunds, and cancellations, please refer to our Shipping, Returns, Refunds & Cancellation Policy.

For information about how we collect and process personal information, please refer to our Privacy Policy.

We will make reasonable efforts to respond to customer inquiries in a timely manner.

Thank you for choosing SADAH India.